Think Like a Designer to Build a Better Telemedicine Program

Learn how to apply innovative design thinking (a human-centered approach to innovation) to telemedicine program development. Discover the basic principles of human-centered design and learn how to collect high-quality data and feedback from patients. Gain insights from real-world experiences in developing a direct-to-consumer specialty telemedicine program at a large academic medical center.

Session Objectives:

Describe the principles of human-centered design and how to directly apply design thinking to telemedicine program development.
Understand how to solicit information from patients in a systematic fashion.
Apply principles of human-centered design at their own health system by understanding how it was applied at the University of Michigan.

American Telemedicine Association (ATA) Annual Conference

Session Objectives:

Other Engagements

A Decade in Healthcare Design

Creativity in team science: Using design thinking to foster early-stage research ideation

Using Human Centered Design to generate empathy, gain trust and move towards a common goal

Design Research in the Real World

Applying Human Centered Design to the Library

Applying the concepts of Minimum Viable Product (MVP) and Pivot to Design

Adding to the patient experience by designing UMHealthResearch

Using Human Centered Design to create a space of calm and tranquility for patients and their families

(Re)designing a workspace using human-centered design

Chaos, Order & Everything in Between.

Empathy Generation

Intricacies of Service Design

Design hacking 'Unhealthy weight gain in pregnancy'

Our Human Centered Design Process

Human Centered Design and Research Recruitment

Making Sense through Graphic Design

The World of a Design Thinker