5-day Mini Masters

Navigating Ambiguous Problems

UX professionals, academic researchers, patient experience professionals, product management folk, and the business community face ambiguous and fuzzy problems all the time. Fuzzy goals are a separate class of problems that need dedicated problem-solving. This 5-day email course will enable you to learn:

How to distinguish between problems with clear goals and problems with ambiguous goals
How to create a basic structure or framework for navigating ambiguous problems
The difference between a ‘Design’ attitude and a ‘Decision’ attitude
How to use the idea of ‘boundary objects’ while solving ambiguous problems
How to inspire (as opposed to informing) a team to iteratively and collectively make progress toward their fuzzy goals